Pricing
We use average room sizes when calculating the price over the telephone. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.
Guaranteed Services
The only guaranteed service we provide is our end of tenancy cleaning solution. It has a guarantee of 48 hours. Within this period we can send our team to reclean your property for free if we missed to clean some of the areas during the first visit.
Payment
Unless otherwise agreed in writing by the company, customer is rendered for immediate payment on the completion of the work. The Client must make payment by cash before the cleaner / cleaning team leaves the Client’s premises.
If card payment or bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the card details or bank transfer in advance.
Cancellations
The Client can cancel the scheduled service by giving prior notice the day before the cleaning, without incurring any cancellation fees.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
Claims
No refund claims will be considered once the cleaning service has been carried out.
All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
The Company may require entry to the location of the claim within 24 hours to correct the problem.
We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.
Our Basic or Professional Gardening services do not include waste collection.
We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.
Access
The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £60 non-refundable fee.
The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £60 non-refundable fee.
Regular domestic cleaning service
Our customers can pay cash directly to the cleaner after each visit
Should a meeting with the cleaner is required by the customer, this should be paid in £10, to cover travel and time expenses.
We require all cleaning materials, equipment and detergents to be provided by our clients.
All cleaning appointments should be booked for the same day and time of the week for every appointment.
We cannot reschedule any regular services. We have no availability to send a cleaner at a time and day different than the scheduled.
If the customer has to cancel the service, he/she should do so at least 24 hours prior to the cleaning appointment. Failure to contact us will result in a cancellation fee equivalent to the full charge of the service.
Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service.
The customer is responsible for providing access to the property at the scheduled time.
Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.
Minimum charges apply for some services. Please check them below:
Carpet and Upholstery Cleaning is a subject of 48 GBP minimum charge
One Off Cleaning is booked for a minimum of 3 hours or 36 GBP
Gardening – minimum charge is 50 GBP per session
All discounts are valid for orders above the minimum charge. Promotions & discounts are not valid for hourly based services.
perfecthousecleaners.co.uk would not be kept responsible for any rearrangements or services cancellations caused by unpredictable circumstances, not conditional on the Company and are condired as an obstracle for the assigned cleaning team.
No refund or compensation claims will be considered once the cleaning service has been carried out.
If bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.